NagaWind Privacy Policy – User Data Protection Indonesia

Nagawind understands that personal data is a highly valuable asset and a trust you place in us. This Privacy Policy is written to explain honestly and transparently how we manage the information you entrust to nagawind when using this platform.

We did not write this policy merely to satisfy legal formalities. It is nagawind's genuine commitment to every user: that your personal data will be handled with respect, used only for legitimate purposes, and protected to the highest security standards we can apply.

By registering and using nagawind services, you agree to the collection and use of information as described in this policy. This policy applies to all nagawind services — including the web platform, Android and iOS mobile apps, and all related communications.

Nagawind collects only the data strictly necessary to operate the service and ensure platform security. Below are the categories of data we collect along with their explanations:

Identity & Account Data

• Full legal name as per valid official identification.
• Date of birth for age verification (minimum 18 years old).
• Active email address used for account communications.
• Phone number for account verification and recovery.
• Copy of identity document (national ID or passport) for KYC verification.

Transaction & Financial Data

• Deposit and withdrawal history along with the payment methods used.
• Bank account or digital wallet registered for withdrawal purposes.
• Transaction details for internal audit purposes and compliance with anti-money laundering regulations.

Platform Usage & Activity Data

• Game history: games played, bets placed, and win or loss outcomes.
• Session time and duration to support responsible gaming features.
• Game preferences and display settings saved to your account.

Technical & Device Data

• IP address and general geolocation information (not specific to home address).
• Device type, operating system, and browser version used to access the platform.
• Access log data for security and technical troubleshooting purposes.

Every piece of data nagawind collects is used for a specific and accountable purpose. Below is a full breakdown of how nagawind uses your data:

• Running platform services: Processing account registration, login, deposit and withdrawal transactions, and ensuring all platform features work properly for every user.
• Identity verification: Ensuring every user meets age requirements and completing mandatory KYC procedures for platform security and regulatory compliance.
• Account security: Detecting and preventing unauthorized access, fraudulent activity, collusion, or use of the platform for illegal purposes.
• Customer support: Providing relevant and effective assistance when you contact the nagawind support team, based on your account and transaction history.
• Responsible gaming: Analyzing usage patterns to support deposit limit features, session time limits, and other player protection programs.
• Important communications: Sending notifications related to your account, policy changes, security updates, and other important information.
• Platform upgrades: Analyzing usage data in aggregate (without personal identification) to improve nagawind's performance, interface, and new features.

Nagawind does not sell, rent, or trade its users' personal data. However, under certain limited and controlled circumstances, data may need to be shared with the following parties:

Technology Service Providers

Nagawind works with trusted technology providers such as payment platforms, game providers, and cloud services to operate the platform. These providers may only access the minimum data necessary and are bound by strict confidentiality agreements.

Legal Obligations

Nagawind will disclose user data if required by law, court order, or a formal request from a competent law enforcement authority. In all such cases, nagawind will endeavor to notify affected users to the extent permitted by applicable law.

Platform Security Protection

To prevent and address fraud, money laundering, or platform abuse, nagawind may share relevant information with industry anti-fraud networks in accordance with applicable standards.

Nagawind invests significant resources to ensure user data is protected from cyber threats, breaches, or unauthorized access. The security measures we apply include:

• Transit encryption: All data transmitted between your device and nagawind servers is encrypted using TLS 1.3 with a 256-bit SSL certificate.
• Storage encryption: Sensitive data such as identity information and financial details are stored in encrypted format on nagawind servers.
• Layered access controls: Access to user data within nagawind is restricted by role and necessity — not all employees have access to all data.
• Real-time monitoring: An automated monitoring system operates 24 hours a day to detect suspicious activity, intrusion attempts, or anomalies in data access patterns.
• Regular security audits: The nagawind security team conducts regular penetration testing and security audits to identify and close vulnerabilities before they can be exploited.
• Encrypted backups: User data is regularly backed up at geographically separate locations with the same level of encryption to ensure data recovery in the event of an incident.

Nagawind uses cookies and similar technologies to enhance your platform experience. Here is an overview of the types of cookies we use and their purposes:

Essential Cookies

These cookies are required for the nagawind platform to function properly. Without essential cookies, features such as login sessions, preference storage, and account security cannot work. These cookies cannot be disabled without affecting overall platform functionality.

Analytics Cookies

Nagawind uses analytics cookies to understand how users interact with the platform in aggregate — which pages are most visited, which features are used most, and where users encounter difficulties. This data is used to improve the platform and is never used to identify users individually.

Functional Cookies

These cookies store the preferences you set on the platform — such as language, display settings, and notification preferences — so you don't have to reconfigure them each time you access nagawind.

As a nagawind user, you have a number of rights regarding your personal data that you may exercise at any time. nagawind is committed to responding to all such requests within a maximum of 14 business days:

To exercise any of the above rights, contact the nagawind support team via 24-hour live chat in the app or through the official nagawind support email. All requests are handled free of charge and without any conditions.

Nagawind retains user data only for as long as necessary for the relevant purpose. Below is our data retention policy:

• Active account data: Retained for as long as the account remains active and for a defined period after account closure for audit and potential dispute resolution purposes.
• Financial transaction history: Retained for a minimum of 5 years in accordance with applicable legal obligations regarding financial recordkeeping and anti-money laundering compliance.
• Security logs: Retained for 12 months to support security incident investigations if required.
• Support communication data: Retained for 2 years for reference and continuous improvement of customer support quality.
• Technical data and access logs: Automatically deleted after 90 days unless required for an ongoing security investigation.

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered by any party.

Nagawind's services are strictly intended for users aged 18 and above. nagawind does not knowingly collect or process personal data of anyone under the age of 18.

An age verification process is applied during registration, and nagawind will immediately close the account and delete all associated data if a user is found not to meet the applicable minimum age requirement.

Nagawind may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable legal requirements, or platform service improvements. Any material updates will be communicated to users via:

• In-platform notifications that appear when you access nagawind after changes take effect.
• Updates to the "Last Updated" date shown at the top of this page.
• Email notifications are sent to the registered address for any significant changes that substantially affect user privacy rights.

We encourage you to review this page periodically to stay informed about how nagawind protects your personal information. Continued use of the nagawind platform after a policy update is considered acceptance of the revised terms.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how nagawind handles your personal information, please don't hesitate to reach out:

For general questions about the platform, visit our FAQ page, which contains answers to hundreds of the most frequently asked questions by nagawind users.